Healthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery.
The way we organize care matters, and the people best positioned to drive this are the clinicians who deliver care. The book offers a framework for transforming healthcare delivery that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change; identifies key decisions to be made, actions to be taken, and factors that must be taken into account; and gives clinicians the tools and perspectives they need to lead change.
The challenge of modern healthcare is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care at the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
About the Author
Richard Bohmer is senior visiting fellow at the Nuffield Trust. He was on the faculty of Harvard Business School for eighteen years, where he established graduate and executive programs in healthcare management and cofounded the MD-MBA program. He works independently with numerous hospitals and health authorities around the world to help them establish clinical leadership and management models and to improve their performance. He has published extensively in major medical and management journals and is the author of Designing Care.
“This book is a testament to the need for strong clinical leadership during times of uncertainty and conflict. Bohmer outlines a clear path forward for achieving socially responsible outcomes for those we’re dedicated to serve.” —Marc Harrison, MD, President and CEO, Intermountain Healthcare
“I highly recommend this book for all clinician leaders and administrators who see the pressing need for change and are passionate about transforming healthcare systems toward better patient care.” —Ivy Ng, MD, Group CEO, Singapore Health Services
“With pragmatism and wisdom, Bohmer shows how to reliably translate care design into practice—and more importantly, how to continually learn, modify, and improve as we work to transform healthcare to provide better value for patients.” —Gregg S. Meyer, MD, MSc, President of the Community Division and Executive Vice President of Value Based Care, Massachusetts General Hospital, and Professor of Medicine, Harvard Medical School
“For those who are persuaded that we will never be able to reduce the administrative burdens of healthcare, Bohmer provides a meticulous argument for a way forward. He understands that to improve the effectiveness and efficiencies in healthcare delivery, organizations must include innovation and insight from members of the care team.” —Jeanette Ives Erickson, RN, DNP, Chief Nurse Emerita and Distinguished Paul M. Erickson Endowed Chair in Nursing, Massachusetts General Hospital