Human Resource Management in the Hospitality Industry: A Guide to Best Practice (Hardcover)

Human Resource Management in the Hospitality Industry: A Guide to Best Practice Cover Image
$190.00
Email or call for price.

Description


Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:

  • Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi - unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry
  • The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors' research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Caf Rouge.
  • An extended case study drawing from the authors' experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton

Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

About the Author


Michael J. Boella is Faculty Fellow at the University of Brighton and specializes in teaching human resource management and law. Steven Goss-Turner is Head of Operations of the School of Sport and Service Management at the University of Brighton.
Product Details
ISBN: 9780415632539
ISBN-10: 0415632536
Publisher: Routledge
Publication Date: February 27th, 2013
Pages: 336
Language: English